Hello, dear holders!
This is Team SuperWalk.
This announcement provides a detailed explanation of the server error that occurred around 00:03 on 9.14 (UTC+9) and guidance on the distribution of compensation.
First and foremost, we would like to express our deep apologies to many of you for the inconvenience caused.
The error that occurred around 00:03 (UTC+9) was immediately identified and addressed, and the situation has been fully resolved.
All times are based on UTC+9
Below is a detailed explanation of the event.
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Timeline related to the server error:
[00:03] Server error detected.
[00:05] Development team notified of the error.
[00:25] Error identified and resolved.
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Cause of the server error:
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Overload occurred during the process of retrieving raffle participation and participation currency data.
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Solution to the server error:
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Increased server data processing speed to resolve the issue.
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Post-raffle measures:
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Re-upload using the notified solution.
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For existing participants, the participation currency will resume from the halted point without any loss.
With the guidance and solutions provided above, we have taken measures to ensure that you can continue to use the service without any issues.
The following is information regarding compensation.
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Eligibility for compensation:
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Accounts that were exercising between 09. 14 00:03 ~ 00:25 (UTC+9), and accounts holding shoes in "spending".
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Compensation details:
1.
Accounts that were exercising during the server error timeframe.
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Type of compensation: 3 small stimpacks.
2.
All accounts holding shoe NFT in "spending".
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Type of compensation: 1 small stimpack.
*** Accounts that were exercising during the server error will receive a total of 4 packs.
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Compensation distribution date:
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9. 15 (UTC+9)
For detailed inquiries regarding the error and compensation, please contact us through the in-app 1:1HELP.
We sincerely apologize once again for the inconvenience caused while using the app.
Thank you.